Schedule
Mon, 9:10 AM - 9:50 AM (3/13/2017 - 4/21/2017) Location: MAIN 3 106
Mon, 10:10 AM - 11:30 AM (3/13/2017 - 4/21/2017) Location: MAIN 3 102
Mon, 2:10 PM - 3:30 PM (3/13/2017 - 4/21/2017) Location: MAIN 3 106
Tue, 10:10 AM - 11:30 AM (3/13/2017 - 4/21/2017) Location: MAIN 3 102
Thu, 12:30 PM - 1:50 PM (3/13/2017 - 4/21/2017) Location: MAIN 3 106
Description
This course focuses on the fundamentals of customer service necessary to the successful operation of service-oriented businesses with particular emphasis on the hospitality and tourism industry. The skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty will be examined through the use of real-world service encounters. Specific ways that service products can be delivered and what tools are at every customer-contact employee's disposal will be discussed.